PRIVACY POLICY
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This privacy policy gives you information about how Des Powell collects and uses your personal data
through your use of this website (www.despowell.co.uk).
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Des Powell is the controller and responsible for your personal data (collectively referred to as, "we",
"us" or "our" in this privacy policy).
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This website is not intended for children, and we do not knowingly collect data relating to children.
1. THE TYPES OF PERSONAL DATA WE COLLECT ABOUT YOU
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Personal data means any information about an individual from which that person can be identified.
We may collect, use, store and transfer different kinds of personal data about you which we have
grouped together as follows:
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• Identity Data includes first name and last name.
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• Contact Data includes email address and telephone number.
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• Technical Data includes internet protocol (IP) address, browser type and version, time
zone setting and location, browser plug-in types and versions, operating system and
platform, device ID and other technology on the devices you use to access this website.
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• Usage Data includes information about how you interact with and use our website and
services.
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We also collect, use and share aggregated data such as statistical or demographic data which is not
personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.
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2. HOW IS YOUR PERSONAL DATA COLLECTED?
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We use different methods to collect data from and about you including through:
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• Your interactions with us. You may give us your personal data by corresponding with us
by phone, email or otherwise. This includes personal data you provide when you:
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• request our services; and
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• give us feedback or contact us.
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• Automated technologies or interactions. As you interact with our website, we will
automatically collect Technical Data about your equipment, browsing actions and
patterns. We collect this personal data by using cookies, server logs and other similar
technologies.
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3. HOW WE USE YOUR PERSONAL DATA
Legal basis
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The law requires us to have a legal basis for collecting and using your personal data. We rely on one
or more of the following legal bases:
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• Performance of a contract with you: Where we need to perform the contract, we are
about to enter into or have entered into with you.
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• Legitimate interests: We may use your personal data where it is necessary to conduct
our business and pursue our legitimate interests, for example to prevent fraud. We make
sure we consider and balance any potential impact on you and your rights (both positive
and negative) before we process your personal data for our legitimate interests. We do
not use your personal data for activities where our interests are overridden by the impact
on you (unless we have your consent or are otherwise required or permitted to by law).
• Legal obligation: We may use your personal data where it is necessary for compliance
with a legal obligation that we are subject to. We will identify the relevant legal obligation
when we rely on this legal basis.
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• Consent: We rely on consent only where we have obtained your active agreement to use
your personal data for a specified purpose, for example if you subscribe to an email
newsletter.
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Purposes for which we will use your personal data
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We have set out below, in a table format, a description of all the ways we plan to use the various
categories of your personal data, and which of the legal bases we rely on to do so. We have also
identified what our legitimate interests are where appropriate.
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Direct marketing
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You will receive marketing communications from us if you have requested information from us or you
have not opted out of receiving the marketing. We may also analyse your Identity, Contact, Technical
and Usage Data to form a view which services may be of interest to you so that we can then send you
relevant marketing communications.
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Third-party marketing
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We will get your express consent before we share your personal data with any third party for their
own direct marketing purposes.
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Opting out of marketing
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You can ask to stop sending you marketing communications at any time by following the opt-out links
within any marketing communication sent to you or by contacting us. If you opt out of receiving
marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes.
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4. INTERNATIONAL TRANSFERS
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We do not transfer your personal data outside the UK.
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5. DATA SECURITY
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We have put in place appropriate security measures to prevent your personal data from being
accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Likewise, we have put
in place procedures to deal with any suspected personal data breach and will notify you and any
applicable regulator of a breach where we are legally required to do so.
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6. DATA RETENTION
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How long will you use my personal data for?
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We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we
collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or
reporting requirements. We may retain your personal data for a longer period in the event of a
complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship
with you.
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To determine the appropriate retention period for personal data, we consider the amount, nature and
sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your
personal data, the purposes for which we process your personal data and whether we can achieve
those purposes through other means, and the applicable legal, regulatory, tax, accounting or other
requirements.
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In some circumstances you can ask us to delete your data: see your legal rights section below for
further information.
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7. YOUR LEGAL RIGHTS
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You have a number of rights under data protection laws in relation to your personal data.
You have the right to:
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• Request access to your personal data (commonly known as a "subject access request").
This enables you to receive a copy of the personal data we hold about you and to check
that we are lawfully processing it.
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• Request correction of the personal data that we hold about you. This enables you to have
any incomplete or inaccurate data we hold about you corrected, though we may need to
verify the accuracy of the new data you provide to us.
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• Request erasure of your personal data in certain circumstances. This enables you to ask
us to delete or remove personal data where there is no good reason for us continuing to
process it. You also have the right to ask us to delete or remove your personal data where
you have successfully exercised your right to object to processing (see below), where we
may have processed your information unlawfully or where we are required to erase your
personal data to comply with local law. Note, however, that we may not always be able
to comply with your request of erasure for specific legal reasons which will be notified to
you, if applicable, at the time of your request.
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• Object to processing of your personal data where we are relying on a legitimate interest
(or those of a third party) as the legal basis for that particular use of your data (including
carrying out profiling based on our legitimate interests). In some cases, we may
demonstrate that we have compelling legitimate grounds to process your information
which override your right to object.
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• You also have the absolute right to object any time to the processing of your personal
data for direct marketing purposes (see opting out of marketing section above for details
of how to object to receiving direct marketing communications).
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• Request the transfer of your personal data to you or to a third party. We will provide to
you, or a third party you have chosen, your personal data in a structured, commonly used,
machine-readable format. Note that this right only applies to automated information
which you initially provided consent for us to use or where we used the information to
perform a contract with you.
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• Withdraw consent at any time where we are relying on consent to process your personal
data (see the table in section 3 for details of when we rely on your consent as the legal
basis for using your data). However, this will not affect the lawfulness of any processing
carried out before you withdraw your consent. If you withdraw your consent, we may not
be able to provide certain services to you. We will advise you if this is the case at the time
you withdraw your consent.
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• Request restriction of processing of your personal data. This enables you to ask us to
suspend the processing of your personal data in one of the following scenarios:
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• If you want us to establish the data's accuracy;
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• Where our use of the data is unlawful but you do not want us to erase it;
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• Where you need us to hold the data even if we no longer require it as you need
it to establish, exercise or defend legal claims; or
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• You have objected to our use of your data but we need to verify whether we have
overriding legitimate grounds to use it.
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If you wish to exercise any of the rights set out above, please contact us see Contact details below.
No fee usually required
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You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
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We may need to request specific information from you to help us confirm your identity and ensure
your right to access your personal data (or to exercise any of your other rights). This is a security
measure to ensure that personal data is not disclosed to any person who has no right to receive it. We
may also contact you to ask you for further information in relation to your request to speed up our
response.
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Time limit to respond: We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
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8. CONTACT DETAILS
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If you have any questions about this privacy policy or about the use of your personal data or you want
to exercise your privacy rights, please contact us via email at: enquiries@despowell.co.uk.
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9. COMPLAINTS
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You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO),
the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the
chance to deal with your concerns before you approach the ICO so please contact us in the first
instance.
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10. CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES
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We keep our privacy policy under regular review. This version was last updated in March 2025.
It is important that the personal data we hold about you is accurate and current. Please keep us
informed if your personal data changes during your relationship with us, for example a new email
address.
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11. THIRD-PARTY LINKS
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This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you
leave our website, we encourage you to read the privacy policy of every website you visit.